Plain-language summary: Duplicate charges and unresolved delivery failures are eligible for review. Completely unused purchases can be submitted within seven days. Used credits are normally not refundable, and any refund is based on cash paid rather than promotional credit value.
1. Our refund principle
ApiCredits sells immediately provisioned digital usage credits. We investigate delivery or billing failures and provide refunds where this Policy or applicable law requires. A refund can never exceed the amount actually paid, and promotional credits are not redeemable for cash.
2. Cases eligible for review
A purchase is eligible for refund review when:
- the same order was charged more than once;
- payment was confirmed but the purchased balance was not delivered and we cannot correct the failure within a reasonable time;
- the delivered Service was materially different from the checkout description and we cannot provide a reasonable remedy;
- an unauthorised transaction is verified under the payment provider's process; or
- applicable law otherwise requires a refund.
3. Unused-balance requests
You may request review of a completely unused purchase within seven calendar days of payment. Approval depends on account status, fraud checks and the original payment method's refund capability. Once any credits from the purchase have been consumed, a change-of-mind refund is normally unavailable.
Where a partial refund is approved, it is calculated from the amount actually paid and the remaining eligible paid value, not from the displayed promotional credit amount.
4. Cases normally not refundable
- credits already consumed through successful API requests;
- subjective dissatisfaction with model output where the selected route operated as described;
- configuration errors, exposed keys, unsupported use or failure to follow documentation;
- suspension or termination resulting from fraud, chargeback or a material Acceptable Use Policy violation;
- cryptocurrency price changes, exchange-rate differences, third-party fees or network fees; or
- promotional or bonus credits issued without payment.
5. How to request a refund
Contact ApiCredits support with the account email, order or payment reference, payment method, date, amount and a concise explanation. Do not send a full card number, private key, seed phrase or ApiCredits API key.
Submit the request within seven calendar days where possible. A late request may still be reviewed for duplicate charges, non-delivery, unauthorised payment or mandatory legal rights.
6. Investigation and processing
We may verify provider confirmation, balance allocation, API usage, account security and prior disputes. If a refund is approved, related credits are removed or frozen before the payment reversal is sent.
Refunds are normally returned through the original payment method when supported. Provider and banking processing times are outside our control. Crypto refunds may require proof of the sending wallet and may be reduced only by unavoidable network fees disclosed before execution.
7. Payment disputes and chargebacks
Contact us first so we can inspect delivery and usage records. Opening a chargeback may cause the related credits and account access to be frozen while the provider investigates. We will submit accurate transaction, delivery and usage records in response to a dispute.
8. Mandatory rights
This Policy does not limit rights or remedies that cannot be excluded under applicable law. Where a mandatory rule conflicts with this Policy, that rule controls.